OPEKA EFKA One Stop Shop, Ten City National Rollout
The OPEKA (Organismos Proniakon Epidomaton kai Koinonikis Allilengyis) and EFKA (Elektronikos Ethnikos Foreas Koinonikis Asfalisis) joint window (one stop shop, existing framework Law 4387 of 2016 Articles 51 to 53 as amended by Law 4670 of 2020) deploys in a first wave of ten municipalities, selected for vulnerability index and for geographical spread: Alexandroupolis (Alexandroupolis, 2028 mayoral vehicle); Kozani (Kozani, just transition); Ioannina (Ioannina, Epirus mountain anchor); Larissa (Larissa, Thessaly plain); Patras (Patras, western mainland); Kalamata (Kalamata, Peloponnese); Heraklion (Heraklion, Crete); Mytilene (Mytilene, North Aegean); Chios (Chios, North Aegean island second site); Peristeri and Nikaia (Peristeri kai Nikaia, urban under served Attica municipalities). The eleventh through twentieth municipalities are added by Diavgeia open call, with the selection criterion the income vulnerability index of the KEA OPEKA registry as of 2024. Reference point the Finnish Kela (Kansaneläkelaitos) one stop shop reform of 2017 with regional phasing. Pillar 12 is the benchmark for cross programme rebalance: the social security pillar itself spans Thrace, Macedonia, Epirus, Thessaly, the Peloponnese, Crete, the North Aegean and Attica in its first wave, not as exception but as standard.
- Joint memorandum among OPEKA, EFKA, the Ministry of Labour and Social Affairs and the ten pilot municipalities, anchored in Law 4387 of 2016 Articles 51 to 53 as amended by Law 4670 of 2020, plus Law 4488 of 2017 on social welfare bodies and Law 4837 of 2021 on the Ministry of Labour
- Each pilot municipality hosts an integrated OPEKA EFKA branch with a single intake counter for KEA, the Pension Solidarity Floor, the Carer Allowance, the Energy Poverty Top Up, the Disability Support uplift and the Refugee Dignity programme, plus AADE income data integration through the gov.gr authentication framework
- Eleventh through twentieth municipalities added by Diavgeia open call published one full year before each opening, with selection criterion scored on the income vulnerability index of the KEA OPEKA registry. Selection by open call under Law 4412 of 2016 Article 32
- Quarterly public reporting on Diavgeia under Law 3861 of 2010 with comparable indicators across all ten pilot municipalities (decision time, denial rate, branch service dignity index, accessibility of digital application paths). Cases of refusal or material delay referable to the Hellenic Ombudsman under Law 3094 of 2003
- Cross site peer learning through ESF Plus social inclusion strands and the EU Social Protection Committee peer review programme. The ten cities operate as a single national learning network, not as separate regional pilots
Approximately EUR 12 million per year across the ten city network for the integrated branch operations and the AADE data integration. The benchmark pillar of the AURIO programme delivers across the actual Greek geography (Thrace, Macedonia, Epirus, Thessaly, the Peloponnese, Crete, the North Aegean, Attica) within the first electoral term.